How long will I have to wait for a Repair Visit?

We endeavor to deliver our services within 24 hours 7 days a week 365 days a year. Most visit requests received before 12.00 noon will be carried out on the same day, however later call may be scheduled for the following morning.

Do you attend properties 24 hours a day?

No, we operate a Priority Repair Service our engineers are available between 8.00am & 8.00pm Monday to Sunday and 8.00am & 12.00 noon on Bank & Public Holidays.

Can I cover my property if it is managed by an Agent?

Yes, We can liaise with all parties involved. Any scheduling of appointments can be done directly with the Tenant or Agent if directed to do so.

Is the annual service visit included?

Yes, we will attend every year and carry out a standard service of the boiler. However, extended service visits and consumable items such as chemicals & gaskets are chargeable.

Is there any qualifying period?

Yes, pre existing faults and claims in the 1st 28 days of the policy start date will not be upheld. Materials/parts and our standard labour rates less 10% would be applied.

What area do you cover?

We cover York, Harrogate, Wetherby, Ripon, Boroughbridge, Thirsk and surrounding Villages.